You may return most new, unopened items within 95 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Parker & Bailey products purchased directly from Parker & Bailey or from an authorized Parker & Bailey retailer are eligible for Parker & Bailey's 95-day return policy, subject to applicable policy requirements.
Products purchased from unauthorized sellers, unauthorized marketplaces, or unauthorized resellers are not eligible for this 95-day return policy and may only be subject to the return rights offered by the seller or marketplace through which the product was purchased.
Parker & Bailey reserves the right to require proof of purchase from an authorized source in order to administer this policy.
This policy may also apply to other designated Shepherd Hardware brands and products as identified by Shepherd Hardware.